Terms of Service

1. What the app does

The app lets you filter, preview and bulk-edit products, prices, inventory and related fields in your Shopify store, schedule and automate price changes, keep change history for undo and restore, and record EU Omnibus price references. Every change is written to your store through the Shopify Admin API on your instruction or under rules you configured. The app is a tool that carries out your instructions; it does not decide your prices.

2. Business use only

The app is offered only to businesses. By installing it you confirm that you install and use it in the course of your trade, business or profession and not as a consumer, and that the person accepting these terms is authorised to bind the business. Consumer-protection rules that apply only to consumers do not apply to this agreement.

3. Your responsibilities

• You decide and approve every change. Always review the preview before you apply; the app applies what you approved. For large or unfamiliar operations, test first on a small selection of products.
• Keep your own backup. Before large changes, export the affected data (for example a product CSV export from Shopify or the app). Undo and restore points are not a substitute for your own backup.
• Check the result. After every job, verify in your store that prices, stock and texts are as intended. If something looks wrong, use Undo within your plan’s undo window and contact us (section 9).
• Supervise automations. Scheduled changes, flash sales, automatic reverts and rules (for example stock-threshold, aging-markdown and auto-tag rules) run without your presence. You are responsible for configuring them correctly and for monitoring them on the Jobs page and through notifications.
• Other tools change the same data. Other apps, Shopify Flow, imports and your staff can change the same products at the same time; you are responsible for coordinating them.
• Safety features are aids, not guarantees. Preview, Price Guard, stock thresholds, conflict checks, Omnibus references, undo and restore points reduce risk but cannot rule it out, and they do not shift responsibility for your store to us.
• Legal compliance is yours. You are responsible for the prices, discounts, stock levels, tags and texts published in your store and for complying with the pricing, consumer-protection, competition, tax and other laws that apply to you, including EU Directive 2019/2161 (“Omnibus”). The Omnibus features record and display price references based on the prices the app can observe from the day of installation; they support your compliance but are not legal advice and do not replace your own legal assessment.
• Your data and settings. You are responsible for the correctness of the data and settings you enter or import, including cost prices, exchange rates, rounding rules, market settings and rule conditions.
• Keep your Shopify staff accounts secure; anything done through your account is treated as done by you.
• Do not use the app to break the law, to attack the service, or to interfere with other merchants’ use of it.

4. Plans, trial and payment

The app offers a free plan and paid plans. Paid plans, any free trial and all charges are handled by Shopify on Shopify’s plan-selection page and appear on your Shopify invoice; we never see your payment details. Plan limits (for example products per task, undo window, price-history retention) are shown in the app and on the plan-selection page. You can change or cancel your plan at any time; cancellation takes effect according to Shopify’s billing rules for apps, and refunds follow Shopify’s app-refund policy.

5. Undo, history and data

Undo, restore points and price history are kept for the periods stated in the Privacy Policy and depend on your plan. Undo restores only what the app recorded and skips values that were changed afterwards by something else, unless you force it. Undo, restore points and backups are offered as a convenience and are not a guarantee that any change can be reversed. If you uninstall the app, Shopify revokes its access immediately: scheduled changes and automatic reverts can no longer run and your store keeps the values last written. Your data is deleted within 48 hours after uninstall as described in the Privacy Policy.

6. Availability, Shopify and third parties

We work to keep the app available and correct, but we do not promise uninterrupted or error-free operation: Shopify API limits and changes, maintenance and failures outside our control can delay, interrupt or alter tasks. The app depends on Shopify and other third-party services (for example hosting, email and messaging providers), which are governed by their own terms; we are not responsible for them. Shopify may limit or disable access to apps at its own discretion, and we are not liable for actions of Shopify. We may change, add or retire features and adjust plans; material changes are announced in the app before they take effect. We may suspend or end access to a store that abuses the service or breaks these terms.

7. No warranty

The app is provided “as is”, “as available” and “with all faults”, and you use it at your own risk. To the maximum extent permitted by law we disclaim all warranties and conditions, express or implied, including any warranty of merchantability, fitness for a particular purpose, accuracy, non-infringement, uninterrupted or error-free operation, and any warranty that every price, stock level, tag, text, calculation, conversion or automation the app produces will be correct, complete or suitable for your business. No advice or information from us creates a warranty that is not stated in these terms.

8. Limitation of liability

(a) Excluded losses. To the maximum extent permitted by law, we are not liable for: lost profit, revenue, sales, business, opportunity or goodwill; wrong or unintended prices, discounts, compare-at prices, stock levels, tags or texts in your store; orders placed at wrong prices, overselling, refunds or compensation you give to your customers; loss or corruption of data; fines, penalties, claims or proceedings by customers, authorities, Shopify or other third parties (including under pricing, consumer-protection or Omnibus rules); the cost of substitute services; or any indirect, incidental, special, consequential or punitive loss - whatever the cause, including a defect or error in the app, ordinary negligence, Shopify or other third-party services, your configuration or instructions, or data you entered or imported.

(b) Maximum amount. Where liability cannot be excluded under (a) but may be limited, in particular for ordinary negligence, our total liability for all claims together arising from or related to the app or these terms is limited to the fees you actually paid us for the app in the three (3) months immediately before the event that gave rise to the first claim. If you were on a free plan during that period, our liability is nil.

(c) What is not limited. Nothing in these terms excludes or limits liability that cannot be excluded or limited under mandatory law, in particular liability for intent or gross negligence, or for death or personal injury.

(d) Why. These limits reflect the price of the app and the allocation of risk between us: you control what is changed in your store and can review, test, back up and undo it, while we cannot see or control your business. Without these limits we could not offer the app at these prices.

9. Report problems promptly and limit the damage

If a result looks wrong, you must first use Undo (or a restore point) within your plan’s undo window and notify us in writing (in-app support ticket or info@hectone.com) without undue delay and in any case within 30 days after you noticed or could reasonably have noticed the problem, with the Job ID and examples. We are not liable for any loss that could have been avoided or reduced by reviewing the preview or the result, by timely notice, or by using Undo or a restore point in time. This section does not shorten any statutory limitation period.

10. Indemnity

You will indemnify and hold harmless Machka Machka j.d.o.o., its directors, employees and contractors from all claims, fines, losses, damages and costs (including reasonable legal fees) brought by third parties - including your customers, authorities and Shopify - that arise from your use of the app, the prices, products and content of your store, your configuration and instructions, or your breach of these terms or of the law, except to the extent caused by our intent or gross negligence.

11. Force majeure

We are not responsible for any delay or failure caused by events beyond our reasonable control, including failures or changes of Shopify or other third-party services, internet, hosting or power outages, attacks, epidemics, war, natural disasters and acts of authorities.

12. Changes to these terms, termination

We may update these terms. The effective date and version at the top always show the current version; material changes are announced in the app (or by email) before they take effect. If you keep using the app after a change takes effect, you accept the updated terms; if you do not accept them, uninstall the app. You may stop using the app and uninstall it at any time. Sections 3 and 5 to 14 survive the end of this agreement for claims arising while it applied.

13. Governing law and jurisdiction

These terms and any dispute arising from or related to them or to the app are governed by the laws of the Republic of Croatia, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts with subject-matter jurisdiction in Zagreb, Croatia have exclusive jurisdiction, unless mandatory law provides otherwise.

14. General

These terms, together with the Privacy Policy, are the entire agreement between us about the app. If any provision is found invalid or unenforceable, it is limited to the extent necessary or replaced by a valid provision that comes closest to its purpose, and the rest remains in force. A failure or delay to enforce a provision is not a waiver. We may transfer this agreement to an affiliate or to a successor of the app. If these terms are translated, the English version prevails. Questions about these terms: info@hectone.com.